Arvest News

Online Banking with BlueIQ™ Updates Coming Soon

Thursday, July 14 at 08:05 AM
Category: Arvest News

Because of your valuable feedback regarding Online Banking with BlueIQ™, we’re making a number of updates which soon will go live. 

Most notable updates include:
  • We’re removing “This Month’s Status” which displays “Money In,” “Money Out” and the “Difference” from the Dashboard tab.
  • The Money Movement tab will be renamed BillPay/Transfers and will include a number of other enhancements. Check out the specifics! 
  • “Print” buttons will be added to make it easier to print a single transaction (including the front and back of a check on a single page) and BillPay confirmations. 
Other updates include:
  • The “Manage” and “Plan” buttons will be moved near the top left of the page on the Dashboard tab, and appear as menu choices for easier usage. 
  • Checked boxes will appear when you select All Accounts on the Transactions tab. This will allow users to more clearly choose in which accounts they want to see transactions and running balances.
  • “Recent Transactions” will be changed to “Recent Transactions For All Accounts on the Dashboard tab. 
  • The Accounts tab will be renamed Accounts/e.Statements.
  • Wording will be added to the top of the Accounts/e.Statements tab to make e.Statements easier to find. 
  • “Go to Top” button will be added to screens where scrolling down is an option.
If you have questions about these updates or any other features of Online Banking with BlueIQ™, call customer service at (844) 225-8347 or visit your local branch.
 
We are also in the process of developing additional enhancements that will go live later this year. We’ll announce these enhancements on social media and/or within Online Banking with BlueIQ™ when they’re live. We appreciate your patience as we fine-tune your online banking experience.
 
Tags: Online Banking with BlueIQ™
Barbara L. Rivas on 7/14/2016 at 1:41 PM
How about going back to the old way where things got posted as they occurred instead of several days later. You've completely messed up a good program that worked successfully. Now you have a bad program that requires constant fixes.
M Jordan on 7/14/2016 at 1:43 PM
I hate the changes. I have been a customer since the bank was Superior Federal (many years ago). I will most likely change banks because of this. It is not user friendly AT ALL. I have given it a change for a few months, hoping I could figure it all out but it is not improving.
Richard Fowler on 7/14/2016 at 2:05 PM
Your Arvest Online Banking web site currently does not show how much interest I pay each month on my car loan. I feel that my detail transactions each month should show the interest that I pay each month, the principal paid each month and any extra payments to principal each month. Is this possible in the future.
Catherine on 7/14/2016 at 2:15 PM
My biggest concern is with the "processed" description on the list of transactions... often it just means that a check was sent but the money is not taken out of the account... How about making the distinction with "paid" and "processed" in the recent trasactions?
Eva on 7/14/2016 at 2:35 PM
If it hasn't been requested please remove the pop-up box
Kirk on 7/14/2016 at 2:55 PM
This is a start, thanks. It certainly needs work. Please do more then change heading names though. The ability to transfer between accounts owned by an individual is sorely missed. Plus the bill pay is way too unfriendly now. And honestly about 20 other UX problems. Thanks for continuing your work on it.
Adreana Blakemore on 7/14/2016 at 3:05 PM
I have trouble telling if a bill pay has been scheduled.
Rhetha George on 7/14/2016 at 3:06 PM
Like previously, I'd like to see money out in one column and money in on separate column
Deborah Harris on 7/14/2016 at 3:15 PM
I have never liked this new page. Where is the ability to hunt for checks by amount only?
Rand on 7/14/2016 at 3:19 PM
I would like to see the addition of a small box next to each dollar amount in the checking transactions section so that I can check that items off when I am reconciling my checking account to my ledger.
Teresa on 7/14/2016 at 3:26 PM
It would be really nice if I could TURN OFF the email that comes with every Bill Pay I set up. Arvest overloads my Inbox every two weeks. I set up the payment and confirmed it on your website. I don't need an email to RE-confirm.
Harry Lynn on 7/14/2016 at 3:57 PM
Please bring back direct download of transactions from within Quicken. I really miss that convenience.
Impact Consulting on 7/14/2016 at 4:01 PM
Thank you for the effort to make the statements easier to find. I wasted so much time trying to remember where they were hidden on the website.
Paul L. Alban on 7/14/2016 at 4:10 PM
While I'm looking forward to trying out the enhancements I wish you would've added an option to settings which would allow me to choose which tab comes up when I log in. I always ignore the dashboard and go straight to transactions, it would be nice to be able to opt to have that come up by default.
Barbra Evans on 7/14/2016 at 4:10 PM
Hooray! Was a difficult system --
Mark Partin on 7/14/2016 at 4:21 PM
While adding a new "recipient" I could not locate the feature to "add e-biller". It was not where the help section indicated it to be under the e-bills tab. Also it would be helpful to see a total of the amounts set for payment when payments are scheduled. I hope these will be addressed in the updates. Thanks.
Ted on 7/14/2016 at 4:33 PM
Thanks for the update. Will be glad to see the enhancements. I am happy to see that the money in/out will be gone. It was confusing and somewhat meaningless, especially for someone with multiple account. It made me feel as I was always 'in the hole' cash wise.
Steve McGrew on 7/14/2016 at 4:35 PM
Thank you for the up dates. I'd still like to see a different download format. Quicken doesn't seem to recognize the payee name. Part of the problem is the additional information at the front of the name... for example..POS PUR FROM CHK HAMMETT HOUSE RESTAURA could just be Hammett House Resturant without the forward. Thank You Steve
Tammy on 7/14/2016 at 4:41 PM
Thank you for the enhancements!
Alicia Lloyd on 7/14/2016 at 4:53 PM
So glad to hear Arvest to making changes to bill pay. I should have given my feedback sooner, but I have not liked to the system. It is not user friendly. The graph that shows when bills are being paid is very hard to understand/follow. Also paying a bill is not intuitive. Looking forward to the updates!
Ken Sisco on 7/14/2016 at 4:58 PM
Are you addressing the "default" settings in Bill pay for those who have more than one account? As it stands now you folks arbitrarily set the default, and if it doesn't suit our needs - we have to manually change the account to be used with every transaction.
Regine G Furry on 7/14/2016 at 5:00 PM
I have been trying to find a way to print all payments made to a specific recipient but so far have been unsuccessful. Help would be greatly appreciated!! Thanks in advance...
Chasity Jiles on 7/14/2016 at 5:15 PM
Thank goodness! It has been awful with the new blueiq Hopefully, the changes will make it better. It was fine how it was before before the changes.
M.Moores on 7/14/2016 at 5:32 PM
I'm glad the Arvest listens to it's customers, that is one of the reasons l shall be keeping my money in your bank.
Stephen Salay on 7/14/2016 at 5:34 PM
not sure if this is already an option but can you opt out of all the email alerts and messages every time you pay a bill or it post to the payee just annoying
Nate on 7/14/2016 at 5:34 PM
Thank goodness! I haven't logged into the desktop dashboard since you changed it. The current interface is confusing, cluttered, and poorly designed. If you hadn't left the mobile banking app alone, I probably would've switched banks. No kidding. Thanks for listening to your customers. Looking forward to seeing the new changes.
I would just like to see a running balance like on the old system. Also, the bill-pay often duplica on 7/14/2016 at 5:44 PM
No additional comment.
Dan Gauw on 7/14/2016 at 5:47 PM
I'd like to go back to the old bill pay system where I could schedule 3 or 4 payments at a time instead of now having to do each one individually!
Jennifer Taylor on 7/14/2016 at 6:04 PM
Please add image capture for deposit slips on savings accounts!!!!!
C J Compton on 7/14/2016 at 6:26 PM
I don't have a web address and hope this is easer to use then what you have now for the older people. The old system worked so easy.
Arvest Blog Admin on 7/14/2016 at 6:35 PM
Thank you for your feedback. We will share this with the team reviewing feedback and assessing future enhancements. If you have specific questions about how Online Banking with BlueIQ™ currently works, our customer service team would be happy to assist. You can reach them at (844) 225-8347. We’ll continue to make improvements to optimize your experience with online banking.
stephen carter on 7/14/2016 at 6:37 PM
It would be nice to see the exact balance after every transaction posted by the transaction amount just like it used to be posted before the Blue IQ stuff was added. It now makes it difficult to see the ACTUAL updated balance after a few pending transactions are posted.
Donna L Graham on 7/14/2016 at 6:49 PM
I'm happy some of these changes will be made because the new system is not an improvement from the old one. I pay my bills once a month and I would like to see a total of 'pending' payments be made to this bill paying software. This was available in the old system which was very useful Also, there is some level of confusion on my part when I pay more than the minimum on an ebill. Perhaps I need personal instruction but I seem to have two payments often.
Robert Hill on 7/14/2016 at 6:49 PM
Thank Goodness! I've talked to various Bank Representatives about the cumbersome nature of the Roll Out system. Got some good help, but I wonder if the new work in progress has a focus group on none IT scholars. I would like some compensation for the extra Gray hair All's well . . .ends well.
Robert Mabrito on 7/14/2016 at 6:52 PM
The website is a mess. Nothing is clear. No running balance, delayed and inaccurate entries and amounts, incomplete entries, missing entries, etc., A COMPLETE DISASTER! Why did you change what worked just fine??? You should get your money back from the software geeks that made such a mess of what was a perfectly good website. When you find yourself in a hole, STOP DIGGING!!! RESTORE THE OLD WEBSITE AND DITCH THIS MESS.
Ron Robinson on 7/14/2016 at 6:57 PM
I would love too be able to connect our personal checking and business accounts enabling cash transfer between the accounts, we had this available at our last bank and it was wonderful! Great job overall. Thank you!
Lauren Green on 7/14/2016 at 7:21 PM
It is interesting how many of the things people are complaining about are actually currently available. However, the fact that one has to experiment to find some of these things is indicative of a less-than-optimum UI. My current frustration is downloads and nomenclature. Bill-pay checks are only identified as "Check xxxx". The payee can only be identified by viewing the image, and even after changing the payee, that information does not download in the QFX format. Neither do categories, even if I have identical categories in my own software. I do NOT use Quicken but QFX is the format that works best for me. Additionally, categories do not download. I believe that will OFC will transfer categories. Can this be made a download option?
Georgia on 7/14/2016 at 7:32 PM
I agree with many of these people and the old system was 100% simpler and a good system. I never did understand the change and I don't like the one that is presently out there. I hope these changes make it simpler. It aggravated me that when I went to pay a bill I could not do it from my phone or iPad. I always had to go get my laptop to make the payment. I won't leave ARvest but it would be nice to have a simpler system especially for the elderly or handicapped people.
Tiffany on 7/14/2016 at 7:34 PM
I (along with what looks like lots of others) absolutely HATE the new website. You guys had a great website before and now you have a terrible one. Why mess up a good thing. There is no convenience factor at all to this website. Instead of making all of these changes to this new one, why not just give us back the old one that obviously everyone was fine with??
Janet Shelnutt on 7/14/2016 at 7:35 PM
Thank goodness you're making some improvements! Ever since you changed it I have hated it. You have to be on dashboard to see your balance and go to another page to see all the checks that have cleared--that's absurd. don't get me wrong--I LOVE Arvest Bank but I have never liked it since you changed it. And I do the bill pay for my boss who also uses Arvest and it is terrible also since the changes. Thanks to you that is going to be better!
Carl E. Bright on 7/14/2016 at 7:47 PM
I WOULD BE GREAT IF I.T. DEPARTMENT WOULDN'T SEND OUT ALERTS OR EMAILS BETWEEN HOURS OF MIDNIGHT AND SIX IN THE MORNING. I LIKE THE ALERTS BUT REALLY FOLKS, CHANGE A FEW LINES OF CODE AND CORRECT THE VERY DISTURBING PRACTICE. THANKS
Justin Eaton on 7/14/2016 at 7:54 PM
I haven't been able to update quickbooks online since you switched. It will only update one ofmy accounts. It's annoying.
emily on 7/14/2016 at 8:04 PM
I don't see the monthly mortgage payment amount anymore when I pull up my mortgage account. It would be nice to see that. Also I hate that all transactions from all accounts run through the recent transactions. You required me to separate my business from my personal then you have it all running together so I cant see what it is what. very bad change.
Christine on 7/14/2016 at 8:08 PM
Will be changing banks because of this switchover.
Rick Benson on 7/14/2016 at 8:11 PM
Please allow the user to name their own categories. The generic "credit card (with unknown number affixed)means nothing. I maintain a "cheat sheet" to insure I pay the right creditor. I prefer listing the credit card by name.
Joan Minor on 7/14/2016 at 8:19 PM
Thank you. I have hated your new website since you changed over. Lots of bells and whistles complicate lives. Especially when you have to 'hunt' for them. I especially didn't like the way our pledge to our church was listed as 'church' instead of its name. I think our dentist is the same way. :( Didn't like that at all.
Ryan Hodges on 7/14/2016 at 8:27 PM
Saying "it's not improving" doesnt make sense considering you are posting it to a blog post specifying actual improvements implemented. Arvest: Keep updating, keep changing, keep trying to do better but don't stop advancing because people are resistant to change. Keep up the good work, thank you.
Mrs. Jones on 7/14/2016 at 9:05 PM
If it isn't broke,why fix it? The previous website worked accurately and with ease. Why not go back to the old way that we as customers are familiar with? Thanks.
Nancy Loyd on 7/14/2016 at 9:29 PM
Why does the budgeted amount change each month if you have set up a budget? The purpose of setting it up is to see if you stay within the boundaries, not for it to change because you have over or under spent in a specific category. It's useless!
Kathy on 7/14/2016 at 9:53 PM
I HATE this new page................at 7am I can look at my balance and it says one thing and at 7:30am it will something else. Don't like that some times it deducts the "pending" n other times it doesn't
Warren Dillon on 7/14/2016 at 10:13 PM
It was simple before the last changes that totally confused me. I hope the new changes are more user friendly.
Gary Willett on 7/14/2016 at 10:15 PM
Your old interface was just so much better that the best way to please us (your customers) is to just use the old one as an example and make the new one like it.
Marilyn Torrance on 7/14/2016 at 10:19 PM
As with most everything in life, there will always be some people that are never satisfied. :-) Overall I like the new & improved system. At first I had to do some reading and watch some videos on the new system, plus trial & error has helped me figure out most of the new changes. Shortly I'll be trying out the PopMoney where I can transfer monies between Arvest and my credit union. I experimented with setting up a couple of my bills to be paid from Arvest and last month that worked out fine. So I will probably add most of my bills on the bill payment on Arvest. I do agree with some comments that the Money Movement graph looking thing is confusing. I always just look down below at the list of payments. I'm looking forward to the new enhancements!
Dale Mangrum on 7/14/2016 at 10:26 PM
I second the previous request for a check off box when a transaction is reconciled with the statement.
Arvest Blog Admin on 7/14/2016 at 10:28 PM
We appreciate your patience as we seek to enhance your online banking experience. Your feedback will be reviewed by the appropriate team as they map out future enhancements. If you need immediate assistance regarding Online Banking with BlueIQ™, then please call our customer service team at (844) 225-8347.
Fred Volpe on 7/14/2016 at 10:31 PM
Old system indicated the total amount of pending payments in Bill Pay. This new system does not unless I use a calculator to add them up. This makes verifying the balance in my checkbook very difficult.
Deborah Olandese on 7/14/2016 at 10:33 PM
When I get an email that says I have a payment scheduled for this amount to be paid on this date from this account, I'm frustrated because I have not been told WHO THE PAYMENT IS GOING TO. Since I have only one account, I know where the money is coming from. The previous set-up was fantastic! This one Sucks Out Loud! I will deal with it if you will make this one change I ask for. Thank you.
Susan Welch on 7/14/2016 at 10:47 PM
I agree with many of the comments. This new program is a MESS. Go back to the way it was, efficient and simple. It was easy to use. Why change it if it wasn't broken.
bill john on 7/14/2016 at 11:02 PM
for sure, you make too many mistakes with this program...the old one was better...I need a total of the amount paid on each account...it is possible to get the information, but it is difficult
Debbie on 7/15/2016 at 12:00 AM
I do not appreciate the new system at all. The automatic categories are not helpful. I would much rather see "who" a payment was issued to or a check number instead of a random 'category' label. Please return to the previous system. This new current system is terrible.
Harold on 7/15/2016 at 1:26 AM
Miss the old system that was easy to use...ESPECIALLY for billpay. The new BlueIQ is TERRIBLE!!!
Tara D on 7/15/2016 at 1:50 AM
Thank you for listening to feedback and starting to make some enhancements. I think you still have a long way to go. The fact that I cannot turn off auto-categorization is so frustrating. The "smart" functionality is pretty rough and wrong most of the time. We should at least have the option to turn it off!
Dennis on 7/15/2016 at 2:09 AM
I would like to ditto a previous suggestion of being able to see the deposit slip for savings accts. I have renters who deposit into a savings acct and they have to contact me that they made a deposit or I don't know who did it.
Larry C on 7/15/2016 at 2:09 AM
The old system worked just fine and in my opinion was better that what we have now.
mary moore on 7/15/2016 at 2:32 AM
Please go back to the old system
Nancy Nichols on 7/15/2016 at 2:42 AM
The new system is horrible. When you bring up your account you would like to see what has been paid, and your balance. The older system was great. I had complete control. With this system it may make some body happy having so many things to look at, but it's nothing but an unhappy experience. I don't want to spend time figuring out what I'm looking at.
John on 7/15/2016 at 3:23 AM
I agree with many others. The new system is terrible not customer friendly and time consuming. Ditch it and go back to the old system. If it was easy I would change my numerous accounts to another bank
Ron kelley on 7/15/2016 at 3:35 AM
I agree that blue iq is not user friendly. Takes too much searching to get all the information you need. I would like to know what the idea was for changing to this system. If Arvest bought this program they wasted their money. If this system is supposed to be more secure its probably because the hackers would have a hard time figuring it out also
Diana Ansleyt on 7/15/2016 at 3:50 AM
I am so happy to have this mess fixed. Each time I log on it's a challenge to pay bills and be assured they were done right.....and then those individual emails for each item. Too much. Don't know how this system was approved but thank you for the adjustments.
Dan Contway on 7/15/2016 at 3:53 AM
WHY DID YOU TRY TO FIX WHAT WASN'T BROKE! THIS NEW BETTER THAN NEVER IS A MAJOR PAIN IN THE BEHIND. DOESN'T WORK WITH QUICKENS DOWNLOAD, TO DOWNLOAD INFO INTO QUICKENS TAKES FOREVER WHEN YOU HAVE SEVERAL ACCTS. A PAIN TO XFER BETWEEN ACCTS! CLICK THIS LINK CLICK THAT LINK IT'S ENOUGH TO MAKE ONE SICK AND MOVE TO ANOTHER BANK.
Gretchen Taylor on 7/15/2016 at 4:01 AM
It is a hassle that I cannot access all the accounts I am a signer on in one sign on id/password as I am not the "owner" of the two business accounts that I manage. This causes me to log in and out both user accounts, each time requiring a devise identification step as well.
Rose M. Van Cleave on 7/15/2016 at 4:22 AM
Please fix the view on Ipads, so we can see the entire information. Thanks!
Tim J on 7/15/2016 at 4:24 AM
I hate the changes!!! I have been a customer since I was a kid and the bank was Superior Federal. I have several business accounts and several personal accounts and used to be able to see all of my accounts with one main log-in and I could transfer money to/from any of the accounts from there. Now I can't see any of the accounts or transfer to any of them!! This sucks!! If you don't fix it back to the old way, I will leave and find some other bank that does...
Terry Erwin on 7/15/2016 at 5:18 AM
Website is way too complicated. You have added too many bells and whistles. If I can login, see what has cleared and balance my checkbook, transfer and send money and pay bills all securely then I am happy.
Dorine Smith on 7/15/2016 at 5:48 AM
Don't like new program, the old one was much friendlier. Can't pay multiple billers and have to search for everything. Go back to the old program.
Katie Volk on 7/15/2016 at 6:11 AM
I don't like to stand in the way of progress, but I have to heartily agree with all of the folks who are pleading for the old system to be re-instated. It was simple, concise, and so easy to navigate. As has been stated before, why fix something if it isn't broken?
Sharon Woodside on 7/15/2016 at 7:28 AM
I've complained to the branch and to the call in center ever since this new online banking changed. It is not user friendly at all. I don't understand why you can't leave a perfectly good site alone. It worked fine I had no problems using it. You might have added a couple of things to it if there were customers asking for more. I think the expense you have gone to do this new site was a waste of money. Many of the bank employees have told me that there has been a lot of complaints. Instead of spending more trying to fix it just stop and go back to the old site maybe make a few additions to it and leave it alone. If it's not broke don't fix it.
Delores Little on 7/15/2016 at 7:36 AM
I am another customer that does not like your new system. My complaints are much the same as everyone else. I liked the This is confusing for this older laidy.
Stephanie Beaird on 7/15/2016 at 10:21 AM
I agree with these comments as well. Its hard to tell if a bill is paid and the system is still difficult to understand. Please go back to the way it was
Ron kelley on 7/15/2016 at 11:14 AM
I agree that blue iq is not user friendly. Takes too much searching to get all the information you need. I would like to know what the idea was for changing to this system. If Arvest bought this program they wasted their money. If this system is supposed to be more secure its probably because the hackers would have a hard time figuring it out also
Gene Kerwin on 7/15/2016 at 11:38 AM
Thanks for making the changes back to a simplier more understandable format. I would like to see one (1) additional change and that is have a tab at the top for a quick glance of total bills ($) submitted for payment. Thanks again for listening and acting on customer response.
Kim Pollard on 7/15/2016 at 12:09 PM
**"We’re removing “This Month’s Status” which displays “Money In,” “Money Out” and the “Difference” from the Dashboard tab." Will this be located in a different area on your website? I found it very helpful for budgeting and goal setting. This feature helps me notice if I am close to overspending or if I have a good surplus to transfer to savings earlier than usual. I look forward to hearing from you. Thank you.
Caroline Stire on 7/15/2016 at 12:42 PM
Please do not automatically fill in the amount with the minimum payment when I want to pay an e-bill. I always have to remove the default amount and type in the full billed amount. It should allow us to click on either the full amount due or the minimum payment. Don't automatically have just the minimum payment already filled in.
David Bird on 7/15/2016 at 12:46 PM
I do not like all the changes that have been made. I have had and do currently have several accounts, business and personal, and do not feel as if you have the customers best interest at heart. The ability to see all my accounts and transfer between them with one log in will need to be added again or I will be going somewhere else. Banking has become difficult and a burden.
Linda Mandrell on 7/15/2016 at 12:49 PM
I hate the fact that you no longer have an amount range. For instance $45.00 to $50.00. I can sometimes remember the dollar amount of a transaction, but not the exact amount. Now you have to know the exact amount such as $46.75. Your old internet banking program was so much better and more simple. Please bring it back or fix the new one.
Caroline Stire on 7/15/2016 at 12:56 PM
The new system randomly assigns categories to transactions and they are often ridiculously wrong! For instance, a transfer to my son's checking from mine was marked "Utilities/other" and the same transfer a month later was marked "Transportation/Fuel" The next time it labeled the same transfer as "Housing/Furnishings!" This just clutters up my feed and does not allow me to sort anything accurately, so how about just letting the customer assign categories as they wish! It assigned "Entertainment" to a paycheck deposit. It assigned a Sam's Club payment as "Entertainment" and then another Sam's Club payment as "Food/Groceries." So remove automatic category assignments and let me do it! Leave them all as "uncategorized expense" or just leave the space blank!
Lisa on 7/15/2016 at 12:59 PM
Wow! I'm glad I'm not the only one not liking this "new" way of online with Arvest. I have seven accounts that I used to be able to transfer between, but am unable to do so now due to SSN vs Tax ID, etc. The activity line being all in one column and all my account transactions listed TOGETHER is mind blowing, but I am highly irritated that I cannot get my bank statements until 4-5 days AFTER the cutoff. Bad business! I am considering moving as well if things don't change soon. The only thing keeping me is the GREAT personnel at my local Arvests branches.
Jim on 7/15/2016 at 1:41 PM
Please bring back the ability for Quicken to do automatic downloads.
Judy on 7/15/2016 at 1:52 PM
It's very hard to use from your cell phone. The pop up is hard to get around and a nuisance. The description of the transaction is completely inaccurate. My husband travels and seeing where the money was spend like...state,and business was very helpful seeing medical or education at a grocery store or my paycheck deposit say medical is not helpful. The balance of your account no longer shows after each transaction only a total at the top, which does not reflect correctly. Only seeing around 10 transaction then having to click to see more is also inconvenient from a cell phone. I see many people criticizing others for there concerns, only flinging insulting toward people that choose to express their concerns about a tool that is very important to many of us. Being resistant to change is only stubborn and one sided if the change is for the betterment... this system isn't better, just more complicated, time consuming and inaccurate. If it isn't broke why change it.
Steve on 7/15/2016 at 1:53 PM
Thanks for all the hard work, from all the comments, you guys must be scratching your heads! ha! Cheer up, I like it, A few improvements needed and I am sure you guys are working hard! Thanks!
Lori on 7/15/2016 at 2:40 PM
I knew I couldn't possibly be the only person that hates this layout. Hope the changes will help.
Jennifer on 7/15/2016 at 2:44 PM
My only complaint with the new system is that transfers have to be a whole dollar amount.
Becky on 7/15/2016 at 2:50 PM
Thank you for listening and trying to accommodate everyone's needs. Simple is best.
Sandra E on 7/15/2016 at 2:55 PM
SO! It appears that I wasn't the only person who complained. I tweeted @Arvest last February, complaining how inefficient and difficult your new website was to navigate. @Arvest tweeted me back that I could call customer service for assistance, or visit the "Help" page on the website, inferring that I was simply too stupid to understand the "new and improved" website. Arvest wasted a lot of $ building a new site, but totally succeeded to making a good and efficient website suck. Congratulations! Will wait to see if your enhancements improve your site. Otherwise, we'll be shopping banks and move our 5 accounts out of Arvest.
Cathy on 7/15/2016 at 3:02 PM
I have been a customer since it was Superior Federal Bank. I closed my account at Regions bank because their online banking was not as efficient and easy to use as yours was. What could you be thinking? Haven't you ever heard, if it ain't broke don't fix it?
Sandra E on 7/15/2016 at 4:37 PM
Wow! I guess I wasn't the only person who complained. I tweeted @Arvest last February, complaining that the website was inefficient and difficult to navigate. @Arvest tweeted me back, suggesting that I call the customer service number for help or consult the Help page on the website, inferring that I was simply too ignorant to navigate the new and improved website. I replied that consulting customer service or the Help page would not solve the inefficiency of their website. Arvest paid a lot of $ for their new website. Congratulations on succeeding in making an acceptable website the worst I have ever seen. Will wait to see if the enhancements solve the inefficient and difficult issues with online banking. However, currently shopping other banks, and will move our five accounts if issues are not resolved.
Arvest Blog Admin on 7/15/2016 at 4:49 PM
Because of your valuable feedback, we are making the enhancements outlined in this blog. We’ll pass your additional feedback to the appropriate team who is reviewing customer responses and planning future updates to Online Banking with BlueIQ™. In the meantime, if you need assistance, please contact customer service at (844) 225-8347.
Dale May on 7/15/2016 at 8:05 PM
I welcome the coming changes next week. I have been afraid to use the "Bill Pay" feature because I have heard so many negative comments about the whole website. Long time customer has moved into the 21 century, waiting for the Bank to get it right.
Darlene Covert on 7/15/2016 at 10:03 PM
Please, please make BluelQ easier to navigate. It is so frustrating to use this system. If something isn't broke---DON'T MESS WITH IT!
Charlene L Steele on 7/16/2016 at 1:04 AM
It's a real pain that down loaded pdf files no longer have running balances. I've been struggling with this ever since they went away.
Doris jean Denton on 7/17/2016 at 1:12 AM
what is very had is what amount you have in your checking account if it is mark green with no - than that is the amount I think short of that amount .I also like the it better before it change we had debt credit.I no you have tried very hard to make it better the old way was a lot faster. I like Arvest been on for years.
ELZIE CHITWOOD on 7/17/2016 at 1:31 PM
THE OLD WAY WAS MUCH BETTER, THE NEW IS A BUNCH B S. WHY CANT YOU LIVE IT ALONE,LOOKS TO ME THE CUSTOMERS LIKE THE OLD WAY A LOT MORE. I HOPE ARVEST DIDN"T SOME COMPUTER WHIZ A LOT OF MONEY TO SCREW UP A GOOD OLD PROGHRAM
James on 7/17/2016 at 8:39 PM
It is hard to admit when you are wrong. However, in business it is sometimes necessary. The old system was SO much better, instead of making hundreds of "updates" and losing our confidence as customers, go back to old system. The majority of users liked it better and you didn't have to apologize everyday!
Harriette on 7/18/2016 at 1:28 PM
Twice I have been charged a late fee for bills that I believed that I had paid. I don't seem to be able to get my money transferred to pay bills as I once did before these changes. This is hard on old people.
Juanita on 7/18/2016 at 1:51 PM
Hate the new online banking. Not user friendly at all! The old system was so much easier to use. Why did you change something that worked great before. Ev
Heather on 7/18/2016 at 3:54 PM
Please add the feature back that allows me to transfer money between my business account and my personal account! I REALLY MISS THIS!!!!!
Terri Prusator on 7/19/2016 at 11:18 AM
Would the blog administrator please answer the question regarding going back to the old system. I am sure that is not going to happen after so much investment in the new system, but perhaps an explanation of why you switched in the first place and why you will not be changing back would be satisfying. There are MANY posts regarding going back to the old system so please settle this matter with an honest and informative answer. Thank you.
Jessica E. Cooper on 7/19/2016 at 9:58 PM
I agree with all the comments. I have hated this program since it began. Another issue is that my payees in Bill Pay were assigned their "nicknames" and not the actual payee. I have tried multiple times to edit the nickname out but without success. How about you call the bill what it is and let me change it to a nickname if I want to? Looking forward to changes in the the money movement page and all the rest suggested. As everyone has said, It wasn't broke, so who decided to "fix" it? Fire them!!
Pat E on 7/19/2016 at 10:46 PM
I would LOVE and appreciate being able to see the transactions, deposits, etc for my business account online. This makes it hard for those of us who travel a great deal to 'do business' while an Arvest bank is not accessible. But we do appreciate the updates to make our online banking easier.
Alfred on 7/20/2016 at 10:35 AM
Hope the new changes will be similar to the old ways. My father used to pay his own bills, now I log on and pay them for him. I spent more time needed than necessary to simply change Sourcegas to Black Hills in bill pay setup. Can anyone recommend another bank with a better bill pay and simpler user interface.
Jim Savold on 7/20/2016 at 11:06 AM
I didn't want, and don't appreciate any of the changes you have made. I have been saying so since March - and despite what you say nothing has been improved. You (we) are stuck with BlueIQ, aren't you? Someone talked you into this mess and you have no way out - and you can't save face - isn't that really the truth? I have stopped recommending Arvest to employees moving into NWA - I just can't let them be a part of this disaster. Shame on you. You have punished your once loyal customers.
Phyllis Von Holdt on 9/2/2016 at 4:01 PM
I'm still not happy with the changes. It was easier the old way.
Arvest Blog Admin on 9/7/2016 at 8:07 PM
Phyllis - We're sorry to hear you're unhappy. This round of changes came about after a review process that included listening to customer feedback. Please let us know if you have any suggestions for future enhancements. We appreciate your business.

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